After review, reclassification to another billing class may occur
As approved by the Florida Public Service Commission, Peoples Gas reviews accounts to ensure that customers are in the appropriate rate class for their typical usage.
If the review indicates that a customer's usage should be in a different rate class, then the account is moved to the new rate class. Billing is from that point forward and no retroactive adjustment applies. Reclassification could result in an increase.
Customers are alerted to this change by a notice in the "Important Message" section of their bills and are required to remain on the new rate.
Please refer to the "Special Conditions" in the appropriate rate schedule in Section 7 of Peoples Gas tariff.
If you have additional questions, please call a Customer Care Representative at 1 877 TECO PGS (877-832-6747).
Please note, the annual review was suspended in 2020 due to the coronavirus pandemic. Many customers experienced unusual usage during that time and a review would not have been accurate of their typical use.