Understanding Your Bill
Understanding Your Natural Gas Bill
Much of the Peoples Gas cost for operating and maintaining a safe and reliable system to deliver natural gas to your home or business is incurred regardless of how much gas you use or don't use.
Your natural gas bill consists of these charges:
Every customer receives a monthly customer charge on each bill. This charge is fixed and cannot be changed by the company without the approval from the Florida Public Service Commission.
The distribution charge, the cost per unit of gas used, recovers all additional costs associated with delivering gas safely and reliably to your home or business. This is a fixed rate and cannot be changed without the approval of the Florida Public Service Commission.
The purchased gas adjustment (PGA) is the cost of the natural gas supply that Peoples Gas has purchased for its customers. Peoples Gas does not make a profit on the cost for your gas supply but instead passes that amount straight through. The PGA fluctuates monthly because of the way it is calculated based on the current monthly price of gas, multiplied by the total therms used that month.
Taxes and fees include local and state taxes, as applicable. Your bill may also include past due or transferred amounts, service initiation charges or a deposit charge.
If you need additional help understanding your natural gas bill, call 877-832-6747 and speak to a customer service representative.
About Bill Estimating
In some cases, we rely on an estimate based on past customer usage. Meter estimation is used by utilities across the country. Each month, when we can't read a meter for some reason, we have to estimate.
When estimating meters, we use a multi-step calculation that takes into account your prior usage as well as recent weather impacts. This helps us to make an accurate estimate when a physical reading is not possible.
Any needed corrections will be reflected in your bill once an actual meter reading occurs, which is typically the month after a meter estimation.
Customers who want more control over seasonal variability in their natural gas bill may want to consider using energy-saving practices in their home. There are many things you can do at home to help reduce energy costs.