Peoples Gas is proud to be at the heart of Florida's energy, making life better for our communities by delivering safe, resilient, clean, affordable natural gas energy solutions.
We take this seriously. It is who we are and why we're here.
Today, the company operates more than 18,000 miles of pipelines across the state. We're using the latest technologies and best practices to continually improve our safety, award-winning customer experience and reliable gas operations. We've even lowered greenhouse gas emissions across our system with annual upgrades and improvements.
We take pride in and have worked hard to provide you with a world-class customer experience, and we have achieved incredible results:
- "Highest in Customer Satisfaction with Midsize Residential Natural Gas Service in the South" seven years in a row
- "Highest in Customer Satisfaction with Business Natural Gas Service in the South" for the third time
- "Most Trusted Utility" in the nation five years in a row
- "Customer Champion" for six years in a row
- "Environmental Champion" for six years in a row
- Among the nation's "Easiest Utilities To Do Business With" for the second year in a row
It has been 12 years since we requested a base rate increase. In fact, in 2019, we reduced our rates by passing benefits created by the federal Tax Cuts and Jobs Act to our customers. Very few businesses can say that their rates or prices have remained unchanged or even declined over a period of more than a decade.
While we have kept costs low in an effort to avoid customer rate increases for 12 years, we are requesting an increase in base rates to enable us to continue to deliver safe, resilient, clean natural gas throughout Florida. A combination of necessary infrastructure investment, cost of construction, evolving customer expectations, advances in technology, and increased operations requirements now causes us to seek rate relief. If approved as filed, the base rate increase will vary by customer rate class and would likely take effect near the beginning of 2021. Learn more about how our rate change may affect our residential and business customers.
For our customers in need
We understand that customers may be facing unexpected financial hardships due to the coronavirus pandemic and we are here to help. We will work with you and we share in the optimism of many economic and public health experts that the economy will be recovering by the time the rates are effective.
We are proud to partner with non-profit organizations who provide assistance to those needing a helping hand, including during the pandemic. Should you need assistance, we offer programs to support our residential and business customers as well as flexible payment arrangements for residential and business customers. We also provide opportunities for our customers to qualify for cash-back rebates through our residential and business conservation programs.