On April 4, 2023, Peoples Gas System filed a petition with the Florida Public Service Commission (PSC) requesting a future increase in base rates. If approved as filed, the base rate increase will vary by customer rate class and would likely take effect in the first billing cycle of January 2024. Learn more about how our rate change may affect our residential and business customers.

The decision to raise rates is not an easy one for us. We know rising prices due to inflation are affecting businesses and families across the nation.

While we have managed our business prudently, Florida’s population growth has been remarkable, resulting in more new home and commercial construction, more businesses, stores and restaurants, new and expanded infrastructure including roadways, and more electricity generation fueled by natural gas. Peoples Gas must invest in new – and upgrade existing – infrastructure to serve this demand, as well as hire additional team members to operate and maintain the expanding system. 

In the past 15 years, we have raised base rates only once – in January 2021. Since then, we’ve:

• Added approximately 40,000 (ten percent increase) and approximately 1,500 (four percent increase) new residential and commercial customers, respectively.
• Added approximately 1,200 miles of main and service lines to serve growth.
• Invested in critical technology to better manage and streamline our operations and enhance customer service.
• Deployed new technology, such as GPS and barcoding and MobileGuard, to operate and maintain our gas distribution system more efficiently.
• Invested in the safety of the public, our system and our people by striving to manage damages caused by construction activity around the state.
• Helped residential and commercial customers save more than 1.7 million therms of natural gas through conservation programs.
• Connected nearly 21,000 residential customers to ways to save energy through our free online energy audit.
• Continued to lead the nation in customer satisfaction, according to J.D. Power studies.

The decision to raise rates is not an easy one for us. There is never a good time for it, and we know rising prices are affecting everyone. While we have managed our business prudently, Florida’s population growth has been remarkable, resulting in more new home and commercial construction, more businesses, stores and restaurants, new and expanded infrastructure including roadways, and more electricity generation fueled by natural gas.

For more information, view our filing here or reference docket number 20230023-GU on the Florida Public Service Commission's website.