What’s changing?

The new and improved billing experience is the result of feedback from customers like you! If you receive a Paper Bill in the mail, you’ll soon get a redesigned version. You’ll notice we’ve simplified it to include only the most essential details, making it easier to understand.

Are you a Paperless Customer? No problem. You can also access the new bill by logging into your account to see a PDF version of your bill.

To complement the paper bill, we will be launching an online Interactive Bill that drills deeper into your account information to provide insights for an in-depth understanding of your energy usage and charges.

How to read your New Bill

Looking for an overview of your bill? Select from one of the various types.

Note: You will notice a QR code on the bills below. Prior to the launch of Interactive Bill, the QR code will direct you to a landing page where you can learn more about the Interactive Bill and access your online account. You will not be able to use the QR code to access the Interactive Bill directly until it has been officially released. The various bill types are for informational purposes only. Your actual rates and charges may vary.

Standard Commercial Customer
NCTS Customer
ITS Customer
Non-Consumption Pool Manager Customer
Summary Billing Customer
Natural Gas & Electric Combination

Features of your Newly Designed Bill

When you receive your Paper Bill from Peoples Gas, you’ll see the following new components:

Personalized Energy Insights
Your energy insight is a new component that explains your usage changes month over month and year over year.
QR Code
An interactive version of your bill will be available soon! Scan the QR code on your Paper Bill to learn more about what is coming. Once the Interactive Bill launches, the QR code will direct you to the Interactive Bill.
Account Summary
The account summary component was modified to highlight information of high importance to you. This includes current month's charges and total amount due.
Monthly Usage Chart
The monthly usage chart has been redesigned to show a clear comparison of usage month to month.

We want to hear from you!

Complete this short survey to let us know what you think about your redesigned bill.


Paper Bill

A. The new Paper Bill will be released this spring, stay tuned for more information on dates. Once launched, the new bill design will be reflected on your bill in the mail or online if you are a Paperless customer.

A. If you currently receive a Paper Bill in the mail, you do not need to sign up for anything and your bill gets mailed as it usually does. If you are currently on paperless billing, you will not need to sign up for anything and you can log into your account to view your new bill as usual.

A. Yes! The new design on the Paper Bill does not include the Bill Term Glossary, but you can find the terms at the bottom of this page.

A. Prior to the launch of the Interactive Bill, scanning the QR code will take you to a webpage to learn what’s coming with Interactive Bill and view your Bill Term Glossary. Post-launch, the QR code will take you to your online account to access your Interactive Bill. If you don’t already have an online account, you will need to register in order to access the Interactive Bill.

Once the interactive bill is released, scanning the QR Code on your Paper Bill will be easy! Follow the steps below:

  1. Open the camera application on your mobile device
  2. Hover the camera over the QR Code until it is visible on the screen
  3. A border appears around the QR Code, and a link appears on the screen
  4. Once the link is visible through your camera, click on it
  5. This directs you to your account
  6. Login to your account using your username and password

Interactive Bill - COMING SOON!

A. We’ll soon be releasing the Interactive Bill, which aims to be a resource for you to access personalized insights, view important messages regarding your billing, understand bill fluctuations, and more.

The redesigned Paper Bill and the Interactive Bill are built to work together seamlessly. While the Paper Bill simplifies your billing information, the Interactive Bill provides a thorough overview of your usage details and account history, allowing you to dive deeper into areas of interest.

A. Yes, we will include a communication with your billing statement one month prior to launching the Interactive Bill. We’ll also post updates on the following social media channels:


A. Yes, the bill has gone through extensive ADA testing to make sure all components that are included can be acknowledged by all.

Paperless Billing

A. To switch your billing preference to Paperless, you’ll need to login to your account and click Paperless Billing from the main landing page. Under settings, there is a toggle to turn paperless billing on or off.

A. Yes! As a Paperless customer, you will receive an email each month, also known as a Paperless Notification, letting you know that your bill is ready to be viewed and paid. You can compare your actual bill to the annotated version of your type of bill in “How to read your New Bill” section above.

Understanding your natural gas bill

Many of the charges you see on your monthly gas bill are actually operational costs to ensure natural gas is delivered to your home safely and reliably. These are fixed, recurring costs charged to customers regardless of gas usage. Here's a closer look at those charges:

Monthly Customer Charge

This monthly charge is fixed and applies to all customers. Peoples Gas cannot modify the cost of this charge without approval from the Florida Public Service Commission.

Distribution Charge

This fixed charge reflects the cost per unit of gas used and also recovers all additional costs associated with delivering gas safely and reliably to your home or business. As a fixed rate, it cannot be changed without the approval of the Florida Public Service Commission.

BTU – British thermal unit – a unit of heat measurement.

Budget Billing – Optional plan averages your home’s last 12 monthly billing periods so you pay the same amount for your service each month.

Buried Piping Notification – Federal regulations require that Peoples Gas notify our customers who own buried piping of the following: 1) When excavating near buried gas piping, the piping should be located in advance; 2) The gas supplier does not own or maintain the customer’s buried piping; 3) Buried piping that is not maintained may be subject to corrosion and/or leakage. Buried piping should be inspected periodically and any unsafe conditions repaired. Licensed plumbers, heating and air conditioning contractors, or Peoples Gas can conduct inspections.

Conversion Factor – This factor is used to adjust for variations from standard delivery pressure and standard delivery temperature where applicable.

Customer Charge – A fixed monthly amount to cover the cost of providing gas service. This charge is billed monthly regardless if any gas is used.

Distribution Charge – Covers the costs of moving gas from its source to your premise, other than the cost of gas itself.

Estimated – If Peoples Gas was unable to read your meter, “ESTIMATED” will appear. Your meter will be read next month, and any difference will be adjusted accordingly.

Florida Gross Receipts Tax – A tax is imposed on gross receipts.

from utility services that are delivered to retail customers in Florida, in accordance with Chapter 203 of the Florida Statutes. Utility companies collect the tax from all customers, unless exempt, and remit to the state.

Florida State Tax – A tax imposed on every person who engages in the business of selling or renting tangible personal property at retail in the state, in accordance with Chapter 212 of the Florida Statutes.

Franchise Fee – A fee levied by a municipality for the right to utilize public property for the purpose of providing gas service. Like taxes, the fee is collected by Peoples Gas and is paid to the municipality.

Late Payment Charge – The late payment charge is 1.5% of the past due amount.

Main Extension Charge – A flat monthly fee to recover the cost of extending mains to a particular area when the cost exceeds the maximum allowable construction cost.

Measured Volume – Your natural gas usage in CCF (one hundred cubic feet) or MCF (one thousand cubic feet). These are the standard units of gas measurement.

Municipal Public Service Tax – In addition to the Franchise Fee, many municipalities levy a tax on the gas you use. It is collected by Peoples Gas and paid to the municipality.

PGA Charge – Purchased Gas Adjustment – the cost of gas purchased for you by Peoples Gas and delivered to your premises.

Rate Schedule – The amount (rate) you pay depends on your customer category. The cost of providing service varies with the customer group.

Share – A Peoples Gas program that helps pay energy bills for customers in need. Want to help? Your tax-deductible contribution is matched by Peoples Gas and is administered by a third-party.

Swing Charge – Covers the costs that are incurred by Peoples Gas to balance the difference between a customer’s actual daily usage and the gas delivered by your gas supplier (pool manager).

Therm – A unit of heat equal to one hundred thousand (100,000) BTUs.

Total Amount Due – This month’s charges will be past due after the date shown. THIS DATE DOES NOT EXTEND THE DATE ON ANY PREVIOUS BALANCE. It is important that you pay your bill before this date in order to avoid interruption of service.

Purchased Gas Adjustment (PGA)

The purchased gas adjustment (PGA) is the cost of the natural gas supply that Peoples Gas has purchased for its customers. Peoples Gas does not make a profit on the cost for your gas supply but instead passes that amount straight through. The PGA fluctuates monthly because of the way it is calculated based on the current monthly price of gas, multiplied by the total therms used that month.

Taxes and fees

Included on each bill are applicable local and state taxes. Depending on your current balances, your bill may also include past-due or transferred amounts, service initiation, or deposit charges.

About bill estimating

In some cases, we rely on an estimate based on past customer usage. Meter estimation is used by utilities across the country. Each month, when we can’t read a meter for some reason, we have to estimate.

When estimating meters, we use a multi-step calculation that takes into account your prior usage as well as recent weather impacts. This helps us to make an accurate estimate when a physical reading is not possible.

Any needed corrections will be reflected in your bill once an actual meter reading occurs, which is typically the month after a meter estimation.

Customers who want more control over seasonal variability in their natural gas bill may want to consider using energy-saving practices in their home. There are many things you can do at home to help reduce energy costs.