A. The new Paper Bill will be released this spring, stay tuned for more information on dates. Once launched, the new bill design will be reflected on your bill in the mail or online if you are a Paperless customer.

A. If you currently receive a Paper Bill in the mail, you do not need to sign up for anything and your bill gets mailed as it usually does. If you are currently on paperless billing, you will not need to sign up for anything and you can log into your account to view your new bill as usual.

A. Yes! The new design on the Paper Bill does not include the Bill Term Glossary, but you can find the terms at the bottom of this page.

A. Prior to the launch of the Interactive Bill, scanning the QR code will take you to a webpage to learn what’s coming with Interactive Bill and view your Bill Term Glossary. Post-launch, the QR code will take you to your online account to access your Interactive Bill. If you don’t already have an online account, you will need to register in order to access the Interactive Bill.

Once the interactive bill is released, scanning the QR Code on your Paper Bill will be easy! Follow the steps below:

1. Open the camera application on your mobile device
2. Hover the camera over the QR Code until it is visible on the screen
3. A border appears around the QR Code, and a link appears on the screen
4. Once the link is visible through your camera, click on it
5. This directs you to your account
6. Login to your account using your username and password

A. We’ll soon be releasing the Interactive Bill, which aims to be a resource for you to access personalized insights, view important messages regarding your billing, understand bill fluctuations, and more.

The redesigned Paper Bill and the Interactive Bill are built to work together seamlessly. While the Paper Bill simplifies your billing information, the Interactive Bill provides a thorough overview of your usage details and account history, allowing you to dive deeper into areas of interest.

A. Yes, we will include a communication with your billing statement one month prior to launching the Interactive Bill. We’ll also post updates on the following social media channels:

• Facebook Peoples Gas
• Twitter @TECOPeoplesGas

A. Yes, the bill has gone through extensive ADA testing to make sure all components that are included can be acknowledged by all.

A. To switch your billing preference to Paperless, you’ll need to login to your account and click Paperless Billing from the main landing page. Under settings, there is a toggle to turn paperless billing on or off.

A. Yes! As a Paperless customer, you will receive an email each month, also known as a Paperless Notification, letting you know that your bill is ready to be viewed and paid. You can compare your actual bill to the annotated version of your type of bill in “How to read your New Bill” section above.

BTU – British thermal unit – a unit of heat measurement.

Budget Billing – Optional plan averages your home’s last 12 monthly billing periods so you pay the same amount for your service each month.

Buried Piping Notification – Federal regulations require that Peoples Gas notify our customers who own buried piping of the following: 1) When excavating near buried gas piping, the piping should be located in advance; 2) The gas supplier does not own or maintain the customer’s buried piping; 3) Buried piping that is not maintained may be subject to corrosion and/or leakage. Buried piping should be inspected periodically and any unsafe conditions repaired. Licensed plumbers, heating and air conditioning contractors, or Peoples Gas can conduct inspections.

Conversion Factor – This factor is used to adjust for variations from standard delivery pressure and standard delivery temperature where applicable.

Customer Charge – A fixed monthly amount to cover the cost of providing gas service. This charge is billed monthly regardless if any gas is used.

Distribution Charge – Covers the costs of moving gas from its source to your premise, other than the cost of gas itself.

Estimated – If Peoples Gas was unable to read your meter, “ESTIMATED” will appear. Your meter will be read next month, and any difference will be adjusted accordingly.

Florida Gross Receipts Tax – A tax is imposed on gross receipts.

from utility services that are delivered to retail customers in Florida, in accordance with Chapter 203 of the Florida Statutes. Utility companies collect the tax from all customers, unless exempt, and remit to the state.

Florida State Tax – A tax imposed on every person who engages in the business of selling or renting tangible personal property at retail in the state, in accordance with Chapter 212 of the Florida Statutes.

Franchise Fee – A fee levied by a municipality for the right to utilize public property for the purpose of providing gas service. Like taxes, the fee is collected by Peoples Gas and is paid to the municipality.

Late Payment Charge – The late payment charge is 1.5% of the past due amount.

Main Extension Charge – A flat monthly fee to recover the cost of extending mains to a particular area when the cost exceeds the maximum allowable construction cost.

Measured Volume – Your natural gas usage in CCF (one hundred cubic feet) or MCF (one thousand cubic feet). These are the standard units of gas measurement.

Municipal Public Service Tax – In addition to the Franchise Fee, many municipalities levy a tax on the gas you use. It is collected by Peoples Gas and paid to the municipality.

PGA Charge – Purchased Gas Adjustment – the cost of gas purchased for you by Peoples Gas and delivered to your premises.

Rate Schedule – The amount (rate) you pay depends on your customer category. The cost of providing service varies with the customer group.

Share – A Peoples Gas program that helps pay energy bills for customers in need. Want to help? Your tax-deductible contribution is matched by Peoples Gas and is administered by a third-party.

Swing Charge – Covers the costs that are incurred by Peoples Gas to balance the difference between a customer’s actual daily usage and the gas delivered by your gas supplier (pool manager).

Therm – A unit of heat equal to one hundred thousand (100,000) BTUs.

Total Amount Due – This month’s charges will be past due after the date shown. THIS DATE DOES NOT EXTEND THE DATE ON ANY PREVIOUS BALANCE. It is important that you pay your bill before this date in order to avoid interruption of service.