In Need of Payment or Financial Assistance?

We understand that customers may be facing unexpected financial hardships and we are here to help.

Helpful Peoples Gas programs

Share program helps customers pay energy bills. Share is administered by third-party charitable organizations. You're encouraged to call 211 to learn if you qualify.

Flexible payment arrangements: If circumstances make it impossible to pay your bill by the due date, you may be eligible for a payment arrangement. Certain guidelines and requirements apply.

To request a payment arrangement:

Log into your online account at TECOaccount.com and click on Payment Arrangement to complete our request form. If you don't have an online account, register here. Please note that it may take up to two business days to process your request.

To make a payment arrangement sooner, contact us on weekdays from 7:30 a.m. to 6:00 p.m. at (877) 832-6747. 

Budget Billing program takes the seasonal highs and lows out of natural gas bills, helping customers manage costs and maintain budgets with predictable monthly payments.

Due Date Plus assists residential customers on a fixed income or whose Social Security, retirement, disability or other support payment is received on a date that doesn’t coincide with their utility bill due date.

Ways to save energy and money

We offer tools to help customers manage energy costs:

Other resources

If you've experienced financial hardship, you may qualify for assistance with your energy bill. Here are some organizations and resources that are available to help.

211 Network

211 connects you with trained and supportive professionals who can provide assistance and more information about public and private health and human services.

LIHEAP

Low Income Home Energy Assistance Program (LIHEAP) assists low income households in meeting immediate home energy needs. Learn more about eligibility requirements, apply or find your local service center.

EHEAP

The Emergency Home Energy Assistance for the Elderly Program (EHEAP) assists low-income households, with at least one person age 60 and older, when the households are experiencing a home energy crisis.

FEMA - Emergency Food and Shelter Program (EFSP)

The Emergency Food and Shelter Program was created by Congress to help meet the needs of hungry and homeless people throughout the United States and its territories by allocating federal funds for the provision of food and shelter.

Where to Find Help in Florida

This publication provides an overview of the Florida Public Service Commission and an explanation of assistance available to consumers for utility-related issues. It also includes general information about the state's electric and gas utilities and helpful conservation tips.

TTY for the hearing-impaired

The Customer Care Department is equipped with a TTY device (special text telephone equipment for customers with hearing and/or speech disabilities). Customers requesting this service can call 711 (TTY only).