Thank you for your interest in natural gas. At Peoples Gas, we are passionate about delivering safe, clean, affordable, and reliable energy to Florida’s homes and businesses. We look forward to serving you.
Be sure to keep your gas service agreement in a safe place so you can refer to it later in the process if needed. Your gas service agreement will show your deposit amount. You will see a charge for this deposit on your first Peoples Gas bill.
With natural gas, you can add value to your home with natural gas appliances and save on your overall energy costs. Plus, through the Peoples Gas energy conservation program, you may be eligible for cash-back allowances, designed to help you start saving right away.
Natural gas is delivered through our well-protected, resilient underground network of pipelines. To learn more about how we bring natural gas to your home, click each step below to learn more or click here for a graphic overview. If you do not find the information you need here, please contact us at PGSServiceInstallationRequest@tecoenergy.com. Please include your service address and preferred contact preference in your email message to help ensure a timely response.
Your coordinator will schedule an on-site meeting at your premises. During this work session, we will determine meter location and discuss your construction schedule and what you can expect.
Your coordinator will let you know about any required underground construction during this meeting. You'll need to let us know about any underground structures and systems that may be located on the property. The "Underground Facilities" section of your gas service agreement includes a list of examples.
Our team will plan the design of the line that will bring natural gas from the gas main to your property. We will create the schematics and other documents to obtain permits for this work.
CLICK HERE if you would like to learn more about Peoples Gas piping and customer-owned pipes.
To install your gas mains and service lines, we will need to obtain all the necessary permits. We will take the plans developed and send them out to all appropriate municipal agencies. Our experts have extensive experience in these submissions and keep current with the requirements across the state. It's challenging to predict the time it takes to have a permit approved -- anywhere from a few weeks to a few months.
After we have secured all the required construction documents your project will be assigned to a licensed and insured contractor qualified to perform work for Peoples Gas customers. The contractor will then add your project to their schedule.
Construction and installation of your service line will typically start soon after the underground utilities on your property have been marked by Sunshine 811 member operators. Please leave all utility line flags and markings in place until your project is complete. CLICK HERE to learn what the different colored flags mean.
You may see service trucks on your premises from companies other than Peoples Gas, but all Peoples Gas contractors are required to carry ID badges. Always ask to see it.
Your natural gas is active and ready for meter installation
Your service line has been installed, and natural gas is active on your property. When you are ready for your meter to be installed, please let us know by responding to your status email. Please allow up to five business days for your meter to be installed. Billing will start once the meter is installed.
Your installation is complete
Now that your meter has been set, you will start receiving your monthly bills. Your service is now established, and you can start enjoying all the benefits of clean, efficient natural gas.