Residents and businesses across the state value utility’s reliable service and commitment to its customers
Florida residents and businesses once again rated Peoples Gas No. 1 in the south and south midsize segments in the J.D. Power 2022 Gas Utility Customer Satisfaction studies. The company ranked highest in the south midsize segment of the 2022 Gas Utility Residential Customer Satisfaction study for the tenth year in a row, and highest in the south segment of the Gas Utility Business Customer Satisfaction study for the fourth year in a row and sixth time since 2016*.
The J.D. Power 2022 U.S. Gas Utility Residential Customer Satisfaction Study measures customer satisfaction in six categories or drivers: safety and reliability, billing and payment, corporate citizenship, price, communications, and customer care. The Business Customer Satisfaction Study measures customer satisfaction in six categories: safety and reliability, billing and payment, corporate citizenship, price, communications, and customer contact. Peoples Gas led the residential south midsize segment in all drivers and led the south segment of the business study in four of the six drivers (billing and payment, corporate citizenship, price, and communications).
“Floridians clearly appreciate the value of natural gas,” said Helen Wesley, president and CEO of Peoples Gas. “We do our part to deliver it safely and at a fair price. And, we’re invested in doing more for our communities, like sharing how to save energy and money, creating renewable energy options, and recruiting and retaining top talent in our diverse workforce.”
Peoples Gas continues to make investments to improve and personalize how customers interact with the company through enhancements to its website, communication channels and automated phone system. Additionally, Peoples Gas is advancing clean energy in Florida through several renewable natural gas projects.
“We really believe customers welcome service with a personal connection, visible community involvement throughout the state, and the reliability that natural gas delivers to their homes and businesses,” added Wesley. “As our customers’ expectations evolve, it’s gratifying to receive this recognition which shows we’re focused on the things they want.”
The 2022 Gas Utility Residential Customer Satisfaction Study is based on responses from 57,239 online interviews. The 2022 Gas Utility Business Customer Satisfaction Study is based on responses from more than 9,220 online interviews of business customers in decision-making roles related to their utility company.
Peoples Gas System Inc., Florida’s largest natural gas distribution utility, serves nearly 470,000 homes and businesses across the state. The company’s mission is to make life better for communities by delivering safe, resilient, efficient and affordable natural gas energy solutions. Through investments in people, technology, infrastructure and environmentally focused innovations, the company is committed to fueling Florida’s clean energy future responsibly and sustainably. Peoples Gas is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada. To learn more about the benefits of natural gas for Florida, visit FloridasEnergy.com. Find more information about the company, its culture, career opportunities and community investments at PeoplesGas.com.
* Peoples Gas received the highest score in the south region of the J.D. Power 2016, 2016 Calendar-Year and 2019-2022 U.S. Gas Utility Business Customer Satisfaction Studies of customers’ satisfaction nationally among business customers in the U.S. Visit jdpower.com/awards for more information.