Customer ratings show continued confidence in the utility
For the seventh consecutive year, the residential customers of TECO Peoples Gas have rated the utility highest in customer satisfaction among midsized natural gas companies in the south region in the J.D. Power 2019 Gas Utility Residential Customer Satisfaction Study.
“We sincerely thank our customers for recognizing our team with this honor for the past seven years,” said T.J. Szelistowski, president of Peoples Gas. “We continue to make investments in our system and look for ways to best serve our customers across Florida with safe, reliable and environmentally friendly natural gas.”
Peoples Gas ranked highest in customer satisfaction in residential natural gas service among midsized gas utilities in the south region, which includes 8 states. The company led the south midsize segment in the price and billing and payment categories.
J.D. Power’s 2019 Gas Utility Residential Customer Satisfaction Study is based on more than 57,000 responses from residential customers of 84 of the largest gas utilities across the continental United States. The study was conducted between September 2018 and July 2019 and analyzed customer satisfaction in six categories: billing and payment, price, corporate citizenship, communications, customer service and safety and reliability.
Peoples Gas System, Florida’s largest natural gas distribution utility, serves about 390,000 customers across Florida. Peoples Gas is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.