Customers have more mobility, control and convenience
Tampa Electric and TECO Peoples Gas have upgraded their customer information and billing systems to provide TECO customers with more mobility, control and convenience over their accounts and energy usage.
TECO customers can now access a new mobile-friendly online account 24/7 from any device to view and pay their bills, update contact information, report power outages and more at tecoaccount.com. In 14 days, more than 110,000 customers have successfully registered for online accounts. Customers are also receiving a new, easy-to-read bill that allows them to monitor their energy usage.
“We’re committed to meeting our customers’ expectations for easy access to their account information and control over their energy usage,” said Gordon Gillette, president and CEO of Tampa Electric and president of Florida Operations. “This will help us to provide top-tier customer service, standardize and modernize our processes, and to meet the future needs of our customers.”
In addition to the improved online access and newly designed bill, each customer now has a new account number. For customers who pay their bills online through their bank, TECO encourages customers to update their financial institution with the new account numbers.
Tampa Electric and Peoples Gas are upgrading their legacy systems to modernize the technology, streamline and standardize business practices, and to meet customers’ growing expectations for online services – with room to grow. The upgrade has been in the works for two years.
Tampa Electric, one of Florida’s largest investor-owned electric utilities, serves more than 730,000 customers in West Central Florida. Peoples Gas System, Florida’s largest natural gas distribution utility, serves about 370,000 customers across Florida. Tampa Electric and Peoples Gas are subsidiaries of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.