Scam activity increases around holidays, during busy times and in times of crisis.
Hundreds of our customers are impacted each year, and scammers find new ways to operate all the time. As a first step, don’t ever be afraid to speak up. Contact us if you have any questions about mail, phone calls or visits from company representatives.
Stay vigilant and follow these tips:
- Peoples Gas will never call to ask for credit card or debit card numbers.
- We will never ask you to purchase a prepaid credit or debit card.
- We will never ask you to purchase money cards or complete payment through a cash app (like Zelle).
- Be wary of anyone demanding payment over the phone for a natural gas bill.
- Never give credit or debit card information over the phone.
- Know what you owe. Reference your most recent bill or log into your online account to check your account status.
- If you are uncertain about an individual’s association with Peoples Gas, please call our customer experience team at 877-832-6747 for verification.
- All Peoples Gas team members and contractors working for Peoples Gas are required to carry photo identification cards. If someone visits your home or business and claims to be a Peoples Gas representative always request to see an ID badge or call the company to verify his or her identity.
Helpful resources and information:
- Visit our Scam Awareness webpage.
- View a short video about scams in English or Spanish and download our tip sheet in English or Spanish.
- Review and share the consumer guide from Utilities United Against Scams.
- Check out these resources from the Federal Trade Commission.
If you’re unsure about an interaction with someone claiming to be a Peoples Gas representative, call our Customer Experience team at 877-832-6747. Think you’ve been contacted by a scammer? Tell us by submitting an online report.
If you have been a victim of a scam or were contacted by a scammer, please contact your local law enforcement or Crime Stoppers at 1-800-873-TIPS.
Please share this information with friends, business owners and members of your family, especially the elderly, who are often victimized by scammers.