Customers value clear communication and commitment to service, environment
In a virtual presentation on Thursday, Peoples Gas received the trophy for leading the south midsize segment of the J.D. Power 2021 Gas Utility Residential Customer Satisfaction Study. This marks the ninth consecutive year the utility’s residential customers have rated it highest in customer satisfaction. Peoples Gas set a new record by ranking highest in its segment nine years in a row.
The study analyzed customer satisfaction in six categories: billing and payment, price, corporate citizenship, communications, customer care, and safety and reliability. Peoples Gas led the south midsize segment in price, corporate citizenship, communications and customer care.
“Our team members are dedicated to delivering safe, reliable natural gas and to providing the best customer experience to our customers, whether from their vehicles in the field or their desks in our offices across Florida,” said Helen Wesley, president of Peoples Gas. “We are so proud to be recognized by our customers for our efforts for the ninth year in a row.”
Peoples Gas continues to make investments and advancements in infrastructure and technologies to ensure a safe and resilient natural gas system and to meet evolving customer expectations and growth. “Peoples Gas is focused on being a strategic partner with our customers by offering the energy solutions they want and need,” said Wesley. “By expanding our sustainability efforts and alternative fuels like renewable natural gas, we are playing a major part in Florida’s clean energy future.” In addition to its energy-related offerings, Peoples Gas continues to advance its core customer solutions, including launching a new interactive phone experience and refreshed website last December.
The J.D. Power 2021 Gas Utility Residential Customer Satisfaction Study is based on more than 58,000 responses from residential customers of 85 of the largest gas utilities across the continental United States. Peoples Gas ranked highest in customer satisfaction in residential natural gas service among midsize gas utilities in the south region, which includes eight states.
Peoples Gas System, Florida’s largest natural gas distribution utility, serves more than 445,000 customers across the state. Peoples Gas is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.