Residential customers value utility communications and community support
TECO Peoples Gas again received the highest overall score in the nation in the 2019 Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential study by Escalent.
Repeating its top performance for the fifth time, Peoples Gas ranked highest in Brand Trust among the 140 electric, natural gas and combination utilities across the country that are included in the study. The top 32 utilities with the highest Brand Trust index scores in the country were named 2019 Most Trusted Brands.
“Thank you for recognizing our efforts to provide communities across Florida with safe and reliable service, innovative solutions and a world-class customer experience,” said T.J. Szelistowski, president of Peoples Gas. “We are proud to be welcomed into thousands of homes across the state as more than just a natural gas provider. We are your energy partner and trusted advisor.”
The study provides a comprehensive view into utilities’ relationships with their residential customers, which includes service satisfaction, product experience and brand trust. This year’s study results indicate that effective communications and support of local communities are increasingly important to residential customers. More than 62,000 residential utility customers responded to the survey.
Peoples Gas was named among the “Most Trusted Utility Brands” in the United States by Cogent Reports since the study began in 2014 and has topped the list since 2015. The utility also has been repeatedly designated a Customer Champion and Environmental Champion by the same group.
Peoples Gas System, Florida’s largest natural gas distribution utility, serves about 390,000 customers across Florida. Peoples Gas is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.
