Residential customers see utility as trusted energy advisor
TECO Peoples Gas again received the highest overall score in the nation in the 2018 Utility Trusted Brand & Customer Engagement™: Residential, a Cogent Reports™ study by Market Strategies International.
Repeating its top performance for the fourth time, Peoples Gas ranked highest in Brand Trust among the 130 electric, natural gas and combination utilities across the country that are included in the study.
The study provides a comprehensive view into utilities’ relationships with their residential customers, which includes operational satisfaction, product experience and brand trust. Cogent Reports is the syndicated research division of Market Strategies, a global market research firm.
“Our team members work hard each and every day to provide world-class service and we are proud that our efforts are recognized by our more than 370,000 customers across the state.” said T.J. Szelistowski, president of Peoples Gas. “We are committed to delivering reliable and affordable energy as well as innovative solutions.”
More than 60,000 residential utility customers responded to the survey.
Peoples Gas was named among the "Most Trusted Utility Brands" in the United States by Cogent Reports since the study began in 2014 and topped the list since 2015. The utility also has been designated a Customer Champion and Environmental Champion by the same group.
Peoples Gas System, Florida’s largest natural gas distribution utility, serves about 375,000 customers across Florida. Peoples Gas is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.