For the fifth consecutive year, the residential customers of TECO Peoples Gas have ranked the utility highest in customer satisfaction among midsized natural gas companies in the south region in the J.D. Power annual study.
“We aim to provide excellent customer service, and we are so proud that our customers have recognized us with this honor five years in a row,” said T.J. Szelistowski, president of Peoples Gas. “We have made significant investments in our infrastructure and our customer service systems to meet our customers’ expectations, and we work hard every day to deliver safe, reliable and clean-burning natural gas to their homes and businesses.”
Peoples Gas ranked highest in customer satisfaction in residential natural gas service among midsized gas utilities in the south region, which includes eight states. The company ranked the highest in price, safety and reliability, communications and corporate citizenship among its peers in the region segment.
J.D. Power’s 2017 Gas Utility Residential Customer Satisfaction Study is based on more than 61,000 responses from residential customers of the 85 largest gas utilities across the continental United States. The study was conducted between September 2016 and July 2017. It analyzed satisfaction in six categories: billing and payment, price, corporate citizenship, communications, customer service and safety and reliability.
Peoples Gas System, Florida’s largest natural gas distribution utility, serves about 375,000 customers across Florida. Peoples Gas is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.