Residential customers value utility’s service-focused efforts
TECO Peoples Gas was again designated a Customer Champion by Market Strategies International. The company achieved the highest “Engaged Customer Relationship” score out of 128 electric, natural gas and combination utilities. The score is based on factors that include brand trust, product experience and service satisfaction.
"We thank our more than 370,000 customers for their trust, and our team members across the state who work with them each and every day." said T.J. Szelistowski, president of Peoples Gas. “We are focused on delivering reliable and affordable energy through an experience that exceeds our customers’ expectations.”
Earlier this year, Peoples Gas received the highest overall score in the nation for the fourth year in a row in the 2017 Utility Trusted Brand & Customer Engagement™: Residential study. The Cogent Reports™ study by Market Strategies International provides a comprehensive view into utilities’ relationships with their residential customers.
More than 59,000 residential utility customers responded to the survey.
Peoples Gas has also been designated an Environmental Champion by the same group.
Peoples Gas System, Florida’s largest natural gas distribution utility, serves about 375,000 customers across Florida. Peoples Gas is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.