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News Release

TECO Peoples Gas ranks highest in customer satisfaction in J.D. Power study

TAMPA, September 18, 2013

The residential customers of TECO Peoples Gas have ranked the utility highest in customer satisfaction among midsize natural gas companies in the South region in the J.D. Power annual study.

“Peoples Gas has worked hard to provide top-tier service to our customers across the state,” said Gordon Gillette, president of TECO Peoples Gas. “Customer service is one of our core values, and we are proud of this achievement.”

Peoples Gas ranked highest in customer satisfaction in residential natural gas service among midsize gas utilities in the South Region, which includes 13 states. The company ranked the highest in price and field service among its peers in the region and made significant improvements in electronic communication.

J.D. Power’s 2013 Gas Utility Residential Customer Satisfaction Study is based on more than 64,500 responses from residential customers of the 74 largest gas utilities across the continental United States. These utilities serve nearly 54 million households. The study was conducted between September 2012 and July 2013. It analyzed satisfaction in six categories: billing and payment, price, corporate citizenship, communications, field service and customer service.

Peoples Gas System , Florida’s largest natural gas distribution company, is one of the three core businesses of TECO Energy, Inc. (NYSE: TE), an energy-related holding company with regulated electric and gas utility operations in Florida through Tampa Electric and Peoples Gas System. Peoples Gas serves more than 345,000 customers in most of Florida’s major metropolitan areas and beyond. TECO Energy’s other major subsidiary, TECO Coal, owns and operates coal-production facilities in Kentucky and Virginia.

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