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News Release

TECO Peoples Gas Outage Update #3

TAMPA, May 19, 2010

In response to a loss of pressure yesterday at a Florida Gas Transmission (FGT) delivery station that resulted in 10,500 Peoples Gas customers in Jupiter and Palm Beach County losing service, Peoples Gas mobilized hundreds of additional personnel from across Florida as well as outside contractors who are isolating the main distribution lines, and turning off every customer meter, the first stage of the natural gas restoration process.

The restoration sequence includes three key steps:

  • First, each customer’s gas service is locked down (physically turned off and locked) by a representative of Peoples Gas as a safety precaution and as required by federal and state regulations.
    • As of 9 a.m. today, more than 80% of the key valves used in the isolation process and 70% of individual customer’s gas meters had been turned off and secured. Crews are actively continuing this process and it should be completed by noon today. The isolation process is managed so that service will be restored in grids.
  • Then, gas mains will be re-pressurized to the appropriate level and inspected.
    • At approximately 11 a.m. today we will start the process of pressurizing and purging the main lines.
  • Next, Peoples Gas crews will visit each customer premise and ensure natural gas service is restored, pilot lights will be re-lit and safety checks will be completed by a representative of Peoples Gas.
    • This afternoon we will start restoring customers with priority given to facilities such as hospitals, nursing homes, schools and emergency response centers.
    • As Peoples Gas restoration crews progress through neighborhoods, door hangers will be left for customers who are not at home. Access to the home is necessary for restoration.

Peoples Gas’ number one priority is to restore service to all customers as quickly and safely as possible. Restoration time is expected to be several days and could extend into the weekend.

Customers should not turn off their gas supply at the main meter. Only emergency personnel or utility personnel should turn the valve on or off. A customer may turn off the gas for individual appliances at the appliance valve near each unit but it is not necessary.

For latest update on our progress as well as safety tips please see

Peoples Gas System, Florida's largest natural gas distribution company, is one of the four core businesses of TECO Energy, Inc. (NYSE: TE), an energy-related holding company, with regulated electric and gas utility operations in Florida through Tampa Electric and Peoples Gas System. Peoples Gas serves approximately 335,000 customers in most of Florida's major metropolitan areas and beyond. Other TECO Energy subsidiaries include TECO Coal, which owns and operates coal production facilities in Kentucky and Virginia, and TECO Guatemala, which is engaged in electric power generation and distribution and energy-related businesses in Guatemala.

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